01About This Shipping Policy

This policy explains how Netlinkk handles orders placed through netlinkk.com, including order processing, domestic shipping within the United States, international shipping where offered, courier services, tracking, delivery delays, customs, and shipment problems.

Please read this policy together with our Terms and Conditions and Returns and Refunds Policy. Product-specific information, checkout details, and a written shipping arrangement confirmed for an individual order may provide additional information.

02Order Processing and Handling Time

Order processing is the period between submitting an order and preparing it for shipment. It may include payment verification, inventory checks, order review, picking, packing, label creation, and arranging courier collection.

Unless a product page states otherwise, the following are general planning estimates:

• In-stock products: approximately 1–3 business days for processing.
• Orders requiring verification: processing may take longer while payment, billing, or delivery details are checked.
• Custom, made-to-order, preorder, or backordered products: processing times may be longer and should be confirmed on the product page or order confirmation.
• Large or special-handling orders: additional preparation and collection time may be required.

Business days generally exclude weekends and public holidays, as well as days when our fulfilment operation or selected carrier is not operating. Orders placed after the applicable daily cutoff may begin processing on the next business day.

An order confirmation means that the order has been received; it does not necessarily mean that the parcel has been dispatched. Transit time generally begins once the carrier has accepted the shipment.

03United States Domestic Shipping Times

For eligible addresses within the contiguous United States, domestic transit estimates depend on the carrier, service level, dispatch location, destination ZIP code, package dimensions, and time of courier collection.

Saturdays, Sundays, holidays, severe weather, peak-season volume, and carrier disruptions may affect delivery. A service described as express or next-day does not guarantee delivery on that schedule unless the selected carrier service expressly provides that commitment and the shipment meets its terms.

04USPS, UPS, FedEx, and DHL Courier Services

Depending on the order, delivery address, fulfilment location, package size, and available service, Netlinkk may use an eligible carrier. The carrier used for your shipment will be shown in your shipping confirmation or tracking information where available.

USPS — United States Postal Service

• Ground Advantage: commonly advertised by USPS with an estimated 2–5 business-day delivery window, subject to current USPS terms and destination.
• Priority Mail: commonly estimated at 2–3 business days, but it is generally not a guaranteed delivery service.
• Priority Mail Express: may offer overnight or 1–3-day delivery depending on the destination and service terms; eligible shipments may have a money-back guarantee subject to USPS conditions.
• Tracking: use the tracking number on the official USPS website to review scans and delivery status.

UPS — United Parcel Service

• UPS Ground: delivery is commonly around 1–5 business days within the contiguous United States, depending on the origin and destination.
• UPS 3 Day Select: designed for eligible shipments with a three-business-day delivery commitment under the service terms.
• UPS 2nd Day Air: designed for eligible shipments arriving in two business days under the applicable service terms.
• UPS Next Day Air: next-business-day delivery options are available for eligible routes and service levels.
• Tracking: use the tracking number on the official UPS website to check the latest shipment status.

FedEx

• FedEx Ground / Home Delivery: commonly estimated at 1–5 business days in the contiguous United States, depending on the destination and service.
• FedEx Express Saver: designed for eligible shipments arriving in three business days.
• FedEx 2Day: designed for eligible shipments arriving in two business days.
• FedEx Standard Overnight or Priority Overnight: next-business-day options may be available for qualifying routes and packages, subject to service terms.
• Tracking: use the tracking number on the official FedEx website to review scans, exceptions, and delivery details.

DHL

• DHL Express: used primarily for eligible international express shipments and certain supported domestic or specialised services where offered.
• International transit: many eligible routes may have estimates of approximately 1–5 business days, but the actual estimate depends on origin, destination, customs, and the selected service.
• Customs support: DHL may coordinate shipment documentation and customs processes, but customs authorities control clearance decisions and may require additional information or payment.
• Tracking: use the tracking number on the official DHL website to review the shipment's progress.

05International Shipping

International shipping may be offered for selected products and destinations. Available countries, carriers, delivery options, shipping fees, and transit times depend on the shipping origin, destination country, product type, and applicable restrictions.

International estimates do not include every possible delay caused by customs, regulatory inspections, local holidays, transport interruptions, or incomplete documentation.

06Shipping Charges and Free Shipping

Shipping charges may be calculated according to destination, package weight, dimensional weight, product quantity, delivery speed, carrier rates, and any special handling requirements.

• Standard shipping: the available rate will be displayed at checkout where shipping calculations are enabled.
• Expedited or express shipping: faster services may incur higher charges.
• Free shipping: applies only to orders and destinations that meet the requirements of an advertised offer.
• Remote-area and special handling fees: may apply when imposed by the carrier and permitted by the agreed shipping terms.
• International import fees: duties, taxes, and brokerage charges may be separate from the shipping charge.

Please review the shipping method and total order cost before placing your order. Any applicable promotional shipping terms will be subject to the conditions shown with the offer.

07Order Dispatch and Tracking

After the parcel is prepared and handed to the carrier, a shipping confirmation may be sent with a tracking number or tracking link. Some tracking numbers may take approximately 24–48 hours after dispatch to show the first scan.

1. Open your order confirmation or shipping email.
2. Locate the tracking number provided for the shipment.
3. Visit the official carrier website shown in the email.
4. Enter the tracking number and review the latest scan or status.

A label-created status does not necessarily mean that the carrier has collected the package. Tracking scans may be delayed or temporarily unavailable while the parcel is being collected, sorted, transferred, or processed.

Tracking information is provided by the carrier. Netlinkk cannot control the timing or frequency of carrier tracking updates.

08Address Accuracy and Address Changes

Customers should provide a complete and accurate delivery address at checkout. Please verify the recipient name, street address, apartment or unit number, city, state, ZIP code, country, email, and telephone number where requested.

If you identify an error, contact us as soon as possible. We will try to make corrections before dispatch, but address changes cannot be guaranteed after a package has been handed to the carrier.

Carrier rerouting or address-correction services may be limited or subject to additional charges. If an incorrect or incomplete address causes a failed delivery or return, any reshipping, refund, or related costs will be assessed under the applicable order terms, carrier rules, and relevant law.

09Delivery Attempts and Failed Deliveries

Delivery attempts, signature requirements, and redelivery options depend on the carrier and selected service. A delivery may fail if no recipient is available, the address is incorrect, the location is inaccessible, or the carrier cannot complete the handoff.

Depending on the carrier, you may be able to schedule another delivery attempt, collect the parcel at an authorised pickup location, or provide further delivery instructions through the official tracking service.

If the carrier returns a shipment to the sender, we will review the circumstances and contact you where appropriate. Reshipping fees, cancellations, and refunds will be handled according to our applicable policies and legal obligations.

10International Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

• Import duties and taxes: may be payable by the recipient unless the order expressly states that they are included.
• Customs documentation: authorities or carriers may request additional information or documents.
• Clearance delays: inspection, payment, or regulatory checks may extend delivery time.
• Restricted goods: some products may be prohibited or require permits in particular destinations.

Customs authorities control their own clearance processes. If a shipment is delayed, refused, or returned because required duties or documentation are not completed, any available resolution will be assessed under the applicable order terms, return policy, carrier conditions, and law.

11Shipping Delays and Exceptions

Delivery dates are estimates unless the selected service provides a specific guarantee. Delays may occur because of:

• Severe weather, natural disasters, or other emergencies.
• Public holidays, peak shopping periods, or high parcel volumes.
• Customs inspections or government requirements.
• Carrier operational disruptions, sorting delays, or transport interruptions.
• Incorrect addresses, unsuccessful delivery attempts, or access restrictions.
• Remote locations or special delivery requirements.

If your order is delayed beyond its expected delivery window, review the tracking information and contact us with your order number and tracking details. We may contact the carrier or help you understand the available next steps.

12Lost or Missing Packages

If a parcel has not arrived within the estimated delivery window, contact us so we can review its status. Please provide your order number, tracking number, destination details, and any relevant carrier updates.

Where appropriate, we may request a shipment trace or investigation from the carrier. Carrier investigation timelines vary by service and shipment circumstances.

If a shipment is confirmed lost, we will assess the available resolution under the applicable policy, carrier terms, and consumer protection requirements. A carrier investigation does not remove any customer rights that apply under law.

13Damaged Packages or Incorrect Products

If an order arrives damaged, appears tampered with, or contains an incorrect item, contact us promptly with your order number and a description of the issue.

Where possible, provide:

• Photographs of the outer package and shipping label.
• Photographs of the damaged item and protective packaging.
• A description of the damage or discrepancy.
• Any carrier damage report or delivery note, if available.

Keep the product and packaging until we provide further instructions. We will review the circumstances and explain the available next steps, which may include a replacement, return, refund, or carrier investigation as appropriate. Applicable consumer rights remain unaffected.

14Signature and Proof of Delivery

Some services may require a signature or another form of delivery confirmation. Depending on the carrier and shipment, tracking may show a delivery scan, signature, photograph, or other proof of delivery.

If tracking indicates delivery but you cannot locate your package, check your mailbox, authorised delivery location, household members, building reception, or neighbours where appropriate. Contact the carrier through its official channel and notify us so we can review the issue.

15Order Changes and Cancellations

Contact us promptly if you need to cancel an order or change the shipping address. Changes may be possible before fulfilment or dispatch, but they cannot be guaranteed after a parcel has been packed, labelled, collected, or entered into transit.

If an order cannot be changed after dispatch, the available options may depend on carrier procedures and our Returns and Refunds Policy. We may also place an order on hold when payment verification, address clarification, or required documentation remains outstanding.

16Shipping Restrictions

Shipping may be unavailable for some products or destinations because of carrier limitations, product restrictions, safety requirements, customs rules, or applicable laws.

Certain remote locations, U.S. territories, military addresses, post office boxes, and restricted-access facilities may not be served by every private carrier. An alternative service may be needed, or delivery may not be available.

If we cannot fulfil an order to the address provided, we will contact you where reasonably possible to discuss available options and any applicable refund.

17Shipping Insurance and Carrier Claims

Shipping insurance and declared-value protection are not automatically included with every service. Coverage, claim limits, evidence requirements, and deadlines depend on the carrier and the specific service purchased.

If a carrier claim is appropriate, we may need shipment documentation, product value information, photographs, and other evidence requested by the carrier. Customer remedies will also be assessed under our policies and applicable law.

18Returns and Return Shipping

Returns, exchanges, refunds, and return-shipping costs are governed by our separate Returns and Refunds Policy. Please contact us before sending an item back so we can provide the correct return instructions and destination.

Do not send a return to the original dispatch address unless we have confirmed that it is the correct return location. Return arrangements may depend on the reason for return, product condition, applicable policy, and law.

19Delivery Notifications and Security

We may use the contact details supplied at checkout to send order confirmations, dispatch notices, tracking information, address questions, and delivery-related messages.

Check your inbox and spam folder for order updates. If you receive a suspicious message requesting payment or personal information for a shipment, verify it through the official carrier website or our Contact Us page before responding. Never share your account password to arrange a delivery.

20Policy Updates and Customer Rights

Netlinkk may update this policy to reflect changes to shipping procedures, available carriers, service options, or legal requirements. The latest version will be published on this page.

Nothing in this policy is intended to exclude or restrict consumer rights or remedies that cannot legally be excluded or restricted. Where a specific shipping commitment applies to an accepted order, it will be handled according to the agreed terms and applicable law.