01Overview of Our Return Policy

Netlinkk aims to provide a clear process for customers who need to return a product or request a refund for an eligible order placed through netlinkk.com.

Eligible products may be returned within the return window specified below, provided that the product meets the applicable condition requirements and the return is approved where authorisation is required.

Refunds, replacements, exchanges, and other remedies depend on the reason for the request, the condition of the product, the product category, the original order terms, and applicable law.

02Return Window

Our proposed standard return window is 30 calendar days from the date your order is delivered. You should contact us within this period to request a return and receive instructions.

A return request submitted within the window does not automatically guarantee approval. The product must meet the relevant eligibility conditions, unless the return is required by applicable law.

Some products may have a different return period because of their nature, product-page terms, supplier restrictions, or legal requirements. Where a different period applies, the relevant terms should be disclosed before purchase.

03Return Eligibility and Product Condition

To qualify for a standard change-of-mind return, a product should generally meet the following conditions:

• The return request is submitted within the applicable return window.
• The product is unused and in its original condition, except where inspection is reasonably necessary.
• Original packaging, labels, manuals, accessories, and included components are retained where applicable.
• The product is returned with proof of purchase or sufficient order information.
• The product is not excluded from change-of-mind returns under the disclosed policy, subject to applicable law.

Please package the item securely to prevent damage during return transit. If a returned item shows use, damage, missing components, or other changes beyond reasonable inspection, we may need to assess its eligibility and any permitted adjustment under applicable law.

04Products That May Not Be Eligible for Change-of-Mind Returns

Subject to applicable law and any specific promise made at the time of purchase, the following product types may be excluded from standard change-of-mind returns:

• Personalised, customised, or made-to-order products.
• Perishable goods or products with a limited usable life.
• Sealed hygiene, personal-care, or health-related products where the seal has been opened and a lawful hygiene exception applies.
• Digital products, downloadable content, or services that have been supplied or commenced, where an applicable legal exception permits exclusion.
• Gift cards or other stored-value products, where permitted by law.
• Products clearly identified as non-returnable before purchase, where the restriction is lawful.

These exclusions do not remove any rights you may have if a product is defective, damaged, misdescribed, incorrect, or otherwise subject to a mandatory legal remedy.

05How to Request a Return

Please follow these steps before returning a product:

1. Visit our Contact Us page.
2. Provide your order number, the name of the product, and the date of delivery.
3. Explain why you want to return the item.
4. Include clear photographs if the item is damaged, defective, incorrect, or missing components.
5. Wait for our instructions about eligibility, return address, packaging, and shipping arrangements.
6. Ship the product using the approved return instructions and retain your tracking details.

Please do not send a return to an address printed on the original parcel unless our support team confirms that it is the correct return destination. Unauthorised returns may take longer to identify and process.

06Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return and applicable law.

• Change-of-mind returns: the customer generally pays return shipping unless the product listing, promotion, or a written agreement states otherwise.
• Damaged or defective products: contact us before shipping the product back. We will explain the appropriate return or replacement arrangement.
• Incorrect item sent: contact our support team so we can review the error and advise on the return or correction process.
• Carrier or delivery issues: responsibility will be assessed based on the circumstances, order terms, carrier findings, and applicable law.

Do not pay for an expensive return service without first confirming the instructions with us. We cannot promise reimbursement for a shipping service or expense that was not approved, except where reimbursement is required by law.

07Refund Eligibility

A refund may be available when a return is approved or when another refund remedy is appropriate under the order terms or applicable law.

Depending on the circumstances, a refund may be considered for:

• An eligible product returned within the applicable return window.
• A product that arrives damaged or defective.
• An incorrect item or a materially misdescribed product.
• An order cancelled before fulfilment, where cancellation is permitted.
• An order that cannot be fulfilled or delivered, where a refund is the appropriate remedy.
• Another circumstance in which a refund is required by law or agreed by Netlinkk.

We may request information reasonably necessary to verify the order and assess the issue. Refunds will not be unreasonably withheld where a customer is entitled to a refund under applicable law.

08Refund Processing Time

After a returned item has been received and assessed, we aim to notify you of the refund decision within approximately 5–7 business days. If the return is approved, we will initiate the refund to the original payment method where possible.

The timeframes above are estimates, not guaranteed settlement dates. Your bank, card issuer, payment service, weekends, holidays, or additional review may affect when the funds appear.

If an approved refund has not appeared after the applicable processing period, please contact us. You may also need to contact your bank or payment provider to confirm the status of the transaction.

09Refund Method and Amount

Refunds are generally issued to the original payment method used for the order. If that method is no longer available, contact us so we can review the available options.

For an approved return, the refund amount will be calculated according to the order, any applicable shipping terms, promotional discounts, and relevant law.

• Product prices are assessed using the amount actually paid for the returned item.
• Original shipping charges may be refundable in some circumstances, including where required by law or where an order was incorrectly fulfilled.
• Return shipping charges may be the customer's responsibility for eligible change-of-mind returns, subject to the disclosed terms and applicable law.
• Promotional discounts and bundle offers may affect the amount refunded when only part of an order is returned, subject to applicable law.
• Taxes will be handled in accordance with the applicable order, tax rules, and refund requirements.

We will not apply a deduction or fee where doing so would violate applicable law or an express commitment made for the order.

10Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us promptly after discovering the issue.

To help us investigate, provide:

• Your order number and product name.
• A description of the issue and when it was discovered.
• Photographs of the item and its packaging, where relevant.
• Photographs of the shipping label or visible delivery damage, if available.
• Any other reasonable information needed to assess the claim.

Please retain the product, packaging, and included accessories until we provide instructions. Depending on the issue, available remedies may include repair, replacement, return, refund, or another remedy required by law.

A request involving a damaged or defective product will not automatically be treated as a change-of-mind return.

11Exchanges and Replacements

Exchanges or replacements may be available for eligible products, depending on stock availability, the reason for the request, and the applicable product terms.

If you want a different size, colour, model, or product, contact us before returning the original item. We will confirm whether an exchange is available and explain any price difference or shipping arrangements.

If the original product is unavailable, we may discuss an alternative solution with you. Any replacement or alternative remains subject to applicable consumer rights and legal obligations.

12Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may be possible before processing or dispatch, but it cannot be guaranteed once the order has been packed or handed to the carrier.

If cancellation is accepted, we will confirm the applicable refund arrangements. If an order has already shipped, you may need to follow the return process after delivery, unless another remedy applies.

Orders that cannot be fulfilled by Netlinkk will be reviewed for an appropriate resolution, including a refund where applicable.

13Packages Marked as Delivered but Not Received

If tracking indicates that your package was delivered but you cannot locate it, please check your designated delivery location, mailbox, household members, building reception, or neighbours where appropriate.

You should also contact the carrier using its official tracking or support channel and notify us with your order number and tracking information. We will review the available details and determine the appropriate next steps.

A delivery scan alone may not resolve every delivery dispute. We will assess the circumstances under the order terms, carrier findings, and applicable law.

14Lost or Delayed Return Shipments

If you are returning an item, retain your shipping receipt and tracking number until the return has been received and resolved. Use the return address and shipping instructions provided by our support team.

If the return shipment is delayed or appears lost, contact the carrier and notify us. Responsibility and available remedies will depend on the return arrangement, the reason for the return, carrier findings, and applicable law.

15Promotional Offers, Bundles, and Partial Returns

If an order was placed using a promotional code, bundle discount, multi-item offer, or free-shipping promotion, a return of only part of the order may affect the final refund calculation.

Any adjustment will be calculated according to the actual amount paid, the disclosed promotion terms, and applicable law. We will explain the calculation where relevant.

A promotion will not be used to remove a customer's mandatory legal rights to a refund or other remedy.

16International Orders and Import Charges

For eligible international orders, import duties, taxes, customs fees, and brokerage charges may be payable separately. The responsibility for those charges depends on the delivery terms and destination-country rules.

If an international order is returned, refused, or held because required customs steps were not completed, we will review the circumstances and the applicable refund terms. Refunds of import duties or taxes may need to be requested from the relevant customs authority or tax agency.

Nothing in this section limits rights or remedies that apply under mandatory consumer protection law.

17Fraud Prevention and Return Verification

To protect customers and our business, we may verify an order, payment, return shipment, or reported product issue before approving a return or refund.

We may request reasonable supporting information, such as order details, photographs, or tracking confirmation. Any review will be handled consistently with applicable privacy requirements and consumer protection law.

Verification will not be used to unreasonably delay or deny a remedy to which a customer is legally entitled.

18Contact Us About a Return or Refund

To request a return, report a product problem, or ask about a pending refund, visit our Contact Us page:

https://netlinkk.com/contact-us/

Include your order number, the product name, the reason for your request, and any relevant photographs or tracking details. Please do not include full payment-card details or account passwords in your message.

19Policy Updates and Applicable Law

Netlinkk may update this policy to reflect changes in our return procedures, products, payment systems, or legal requirements. The latest version will be published on this page with its updated date.

This policy does not replace any mandatory rights or remedies available under applicable federal, state, or local law. Where a policy term conflicts with a mandatory legal requirement, the legal requirement will apply.